Picture source: amazon.com
For me, Amazon has always been a great place to find books, electronics and DVDs at a very competitive/low price. One month back I got a memory stick for my then brand new Digital Camera! Since I had just moved to OH, I gave the hotel address where I was staying temporarily as the shipping address. I waited for about 3 weeks and then contacted the seller stating that I hadn't received the shipment. The seller sent me an email with the shipping details and told me that the item was delivered to my Florida address. When I looked at the address, I found out that it was not delivered to my previous home address but to the address where I was staying 1.5 years back! When I told the seller about the mistake in the shipping address, he simply told me that he cannot do anything about it..
As a last resort, I decided to try my luck with Amazon and wrote to them about the situation. Yesterday I got an email from Amazon.com telling me that they have credited the entire $$ I spent on my purchase to my account. I was amazed at their customer service. Amazon for sure knows what customer service is all about :)
1 comment:
oh.. i think u havnt used buy.com :P my friend calls and tells them that he dint recieve a package and the next day he gets one {the actual one} and the following day he gets another {the replacement} :) so its like onnu vaangina onnu free !
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