Every time I had to call a service provider be it mobile company, insurance, bank or airlines I always get frustrated waiting on the phone to get to a representative. The IVR systems suck big time and the call center people make sure that the customers are made to wait for as long as possible.. I use this website called gethuman.com which has direct numbers to operators/CSRs. I noticed that some of the numbers are the same as listed on the company website but they have short cuts for e.g. press 2 and say agent etc..
Hopefully you will no longer have to go through the frustrating ever lasting wait on the phone to speak to the Angel at the other end :)
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